Privacy Policy
9ph.com Online Casino

Last Updated: January 1, 2026

1. Introduction

9ph.com ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") of the 9ph.com online gaming platform, accessible at 9phcom.net and through our associated mobile applications. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection legislation.

This Privacy Policy describes the types of personal information we collect from you, the purposes for which we use that information, the circumstances under which we may share it with third parties, the measures we take to keep it secure, and the rights you have in relation to your personal data.

Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you should not use the 9ph.com platform. By registering an account or continuing to use our services, you confirm your acceptance of this Privacy Policy.

2. Personal Data We Collect

9ph.com collects the following categories of personal data from players and users of our platform:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify that you are 21 years of age or older);
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address;
• Mobile phone number.

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS card, PhilSys national ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or photograph for identity verification purposes;
• Proof of payment method ownership.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records;
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name — we do not store full card or account numbers);
• Betting history, game activity, and account balance records;
• Bonus and promotion usage history.

2.4 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Pages visited, features used, and clickstream data within the 9ph.com platform;
• Error logs and crash reports.

2.5 Communications Data

• Records of communications between you and 9ph.com customer support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the platform.

3. How We Collect Your Data

9ph.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access and use the 9ph.com platform;
• Third-party sources: Identity verification and fraud prevention data from KYC service providers; payment transaction data from payment processors such as GCash and PayMaya; and publicly available information used for compliance purposes.

4. How We Use Your Personal Data

9ph.com uses the personal data we collect for the following purposes:

Purpose	Description
Account Management	To create, maintain, and manage your 9ph.com player account, including authentication and account recovery.
Identity Verification	To verify your identity and age (21+) in compliance with PAGCOR guidelines and Philippine anti-money laundering regulations.
Payment Processing	To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
Game Services	To provide access to games including Aviator, Color Game, Racing, Fisher Game, and all other titles on the 9ph.com platform.
Regulatory Compliance	To comply with applicable Philippine laws, including anti-money laundering obligations, tax reporting, and PAGCOR regulatory requirements.
Fraud Prevention	To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
Customer Support	To respond to your queries, complaints, and requests submitted through live chat, email, or other support channels.
Marketing	To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications.
Platform Improvement	To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 9ph.com platform.
Responsible Gaming	To monitor gaming behavior and implement responsible gaming measures, including deposit limits and self-exclusion tools.

5. Legal Basis for Processing

9ph.com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to when registering your account, including account management, payment processing, and game service delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, PAGCOR requirements, and tax obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and certain non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

9ph.com does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and security providers: Service providers that assist 9ph.com in detecting and preventing fraudulent activity and ensuring platform security;
• IT and cloud service providers: Providers of hosting, data storage, and technical infrastructure services used to operate the 9ph.com platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation;
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 9ph.com, subject to confidentiality obligations.

All third-party service providers engaged by 9ph.com are required to process personal data only on our instructions and in accordance with applicable data protection law. We do not permit them to use your data for their own purposes.

7. Cookies and Tracking Technologies

9ph.com uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the 9ph.com platform, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance and analytics cookies: Used to collect information about how players use the 9ph.com platform, helping us identify areas for improvement. Data collected is aggregated and anonymized where possible.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9ph.com platform. For strictly necessary cookies, disabling them may prevent you from using core features of the platform.

8. Data Retention

9ph.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for three (3) years from the date of the last interaction;
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymized within a reasonable period.

When personal data is no longer required, 9ph.com will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Data Security

9ph.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 9ph.com platform;
• Encryption of sensitive data stored on our servers, including passwords and financial information;
• Access controls limiting personal data access to authorized personnel only, on a need-to-know basis;
• Regular security assessments, vulnerability testing, and penetration testing of our systems;
• Staff training on data protection obligations and information security best practices;
• Incident response procedures to detect, report, and address personal data breaches promptly.

While 9ph.com takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the platform at your own risk in this regard. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9ph.com:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data 9ph.com holds about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer through the 9ph.com platform support channels. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

11. Children's Privacy

The 9ph.com platform is strictly intended for persons aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the 9ph.com platform.

If 9ph.com becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact our support team immediately.

12. Third-Party Links

The 9ph.com platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 9ph.com platform and does not cover the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as 9ph.com has no control over and accepts no responsibility for their content or privacy practices.

13. Changes to This Privacy Policy

9ph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the 9ph.com platform prior to the changes taking effect.

The date of the most recent revision is always indicated at the top of this page. Your continued use of the 9ph.com platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9ph.com handles your personal data, please contact our Data Protection Officer through the platform's live chat or by writing to us at:

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. We are committed to addressing your data protection concerns promptly and transparently.

By using the 9ph.com platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy was last updated on January 1, 2026.